Spa Policies

At Fox River Spa & Salon, we have set out to bring you an environment where the highest levels of skin, hair and body care are provided to nurture the well-being of mind, body and spirit. Our goal is to make a difference in your life by offering the highest level of service in a relaxing and positive environment for our clients.

Your appointments are very important to all members of our team at Fox River Spa & Salon. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations.

All of our policies are designed to benefit our guests and to provide the best service for both our established and future clientele.

Returns on products are allowed within 30 days if you’re not completely satisfied. There are no refunds issued on gift cards, gift certificates, or services.

RESERVATION POLICY

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify the Spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

APPOINTMENT CONFIRMATIONS

We understand how easy it may be to forget an appointment therefore all our appointments are confirmed electronically. As a courtesy, we send out an email or text to confirm your service appointments 48 hours prior to your appointment date. Please ensure we have the correct information on file. This also helps verify that your appointment is booked for the correct time and day. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hours prior to appointment time will result in a flat rate charge of $25.
Failure to show up for your appointment will result in a full charge of the reserved service amount.

Returns on products are allowed within 30 days if you’re not completely satisfied. There are no refunds issued on gift cards, gift certificates, or services.

CANCELLATION POLICY FOR MEMBERS

If you are a Member of Fox River Spa & Salon and need to cancel within a 24 hour period, your cancellation fee may be waived at the discretion of your Service Provider. Please don’t abuse their kindness and generosity. We understand things happen, and know our Members respect and value our time, and are happy to be a bit more flexible with you.

CHECK-IN & LATE ARRIVALS

We ask that you please arrive 5-10 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here Fox River Spa & Salon. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea, coffee, or cocoa available in our relaxation area. Couples and Spa parties are more than welcome to bring wine and we will provide the glasses.

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals cannot receive extension of scheduled appointments, and we may need to cancel a service that cannot be completed within shortened time due to late arrival. We recommend arriving a few minutes early for Spa services to use the restroom and fill out paperwork if needed.

PERSONAL BELONGINGS & CELL PHONE USE

Please leave all jewelry and valuable items at home. Fox River Spa is not responsible for lost or misplaced items.

FOR Spa ONLY: We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your “Spa voice” once you enter the Spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other Spa guests. Cell phone use may affect the length of your Spa services.

SERVICES & PROMOTION POLICIES

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates.

Gratuity is not included in the price of service or Spa packages, and is at your discretion. You may tip your provider directly or upon check out at the front desk with cash, check or credit card. With parties of 5 or more a 20% gratuity will be added to the final bill.

All hair services will receive a consultation and quote before starting.

In the event you are unhappy with your service, please let us know. We will do our best to make it right, including fine-tuning cuts and colors at no charge if you are staying within the original consultation goals. You are a walking representation of our work and we want you to be our best form of advertisement.

You are paying for our staff’s time and expertise, and we do not offer refunds on services.

RETURN POLICY

It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our Spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a Spa credit will be provided for any returned products to be used on any other products or Spa services available here at Fox River Spa & Salon.

MASSAGE ETIQUETTE

We are licensed professionals and adhere to the highest standard of massage therapy. If you’re new to massage, please know that we will always keep you modestly draped, and the session will be tailored to you and your body. Pressure, areas of focus, music, and lighting are all customizable. Just tell us what you’d like!

You can undress to your comfort level – naked is fine, underwear is fine, fully clothed is fine – we will do great work either way. In the event that you need gluteus or advanced hip work, we may undrape your gluteus muscle area with your permission, but will always keep private areas private. If you want stretching included in your session or need any technique adjustments during session – just tell us! “Hate thumb work, love forearms” “Prefer quiet sessions, really need to zone out” “Don’t touch my face, work extra on my back” All good things.

And, ridiculous that we have to put this in our policies, but please be advised, in case you couldn’t tell, we are licensed and professional massage therapists. In the event that a potential client misunderstands what being a licensed professional means and solicits illegal activity or harasses our team, we will escort you off the property and file a police report. Creepers be warned.

Thanks for being part of our locally owned and operated business! We love what